Hosting Frequently Asked Questions

Free Domain Name Transfer

We will transfer 1 domain name for free per newly purchased account. The 1 free domain transfer is for your primary domain only.You can request a transfer up to one year after you sign up. However, there is no need to wait because Nucleus Internet will add one year to your current expiration date Dec. 28, 2017

How do I cancel my account?

For security purposes, all new purchases with Nucleus Internet are screened for fraudulent orders. After you pay for the hosting: - Hosting Accounts take less than 1 hour to set up. Upon signing up, you will receive an email stating that Nucleus Internet has received your order and is processing it. If you still need to pay, you will receive an email which guides you to pay the balance (must be done prior to account activation). After your order has been paid for and confirmed, you shall receive your welcome email and will be ready to publish your website online with Nucleus Internet. Please note that if you wish to pay a regular check or money order, it may take longer to activate your account while we wait to receive payment. Dec. 28, 2017

Do you allow adult sites?

No, we do not allow adult sites of any kind. For more information, we recommend reading the Terms of Service section 2. Dec. 28, 2017

When will my domain start working? Propagation

If you have a new domain name, you must change the name servers so they point to HostGator. How do I change my DNS or name servers? Name server changes usually take 24 to 72 hours to start working. This phenomenon is known as propagation. Because of propagation, not all visitors will follow your new name servers to your new hosting account; some visitors will continue to follow your old name servers to your old hosting account. How quickly visitors follow the new name servers depends on their physical location, internet service provider, and some luck; it is not something Nucleusinternet has control over. Once propagation is over, your site will be appearing on our server and your email will be fully functional. There is no positive way to tell when propagation has completed. During the first 72 hours, even if you see your site on the new server, your next door neighbor might see the site on the old server. Dec. 28, 2017

How do I change my DNS or name servers?

If you purchased your domain from Nucleus Internet, then you can manage it online. Please read How do I manage the domain I bought from Nucleus Internet? If you did NOT purchase your domain from us, we are not able to change the name servers because we don't control the domain. Please contact the place where you bought the domain and ask how to make the name server updates. Most domain registrars have a tool so you can do this yourself. Then you will remove the current name servers and replace them with the name servers from your welcome email. Dec. 28, 2017

How do I renew my hosting?

Your hosting plan will automatically renew every billing cycle (normally year-to-year). All you need to do is pay for the hosting when your invoice is due. Dec. 28, 2017

How do I cancel my account?

We're sorry to see you go. If we can do anything to make it better, please let us know. To cancel your account, please send us a mail at sales@nucleusinternet.com and simply mention that you wish to close your account from effective date. You will receive an email immediately confirming we have your request. If you do not get this email back within 1 hour, we did not receive your cancellation request and you will be held responsible for any charges as a result. Once you know we have your request, please allow us 48 hours to verify your identity and close your account. Your account will remain active until you receive our second email confirming you were cancelled successfully. We typically offer a pro-rated charge for shared hosting when you have not used the time for which you paid. Please understand, we cannot offer a refund or pro-rated amount until after your account is canceled. Dec. 28, 2017

What is Bandwidth ?

Bandwidth is the amount of data that can be transferred to and from your account in one month. Everytime someone downloads a 10 kB file from your website, they use 10 kB of bandwidth from your account. Also, everytime someone visits your site, they are downloading the home page and use that much bandwidth. Bandwidth is reset on the 1st of every month. Dec. 28, 2017

Is PHP running as Apache or CGI?

Normally, we run PHP as CGI. Dec. 28, 2017

What file system do you use on Linux?

Linux supports many different file systems, but common choices for the system disk include the ext* family. Our filesystem is ext3. Dec. 28, 2017

What version of PHP are you using?

We are running PHP 5 installed on all of our shared servers. Dec. 28, 2017

What software and program versions does Nucleus Internet offer?

Quick Reference


Apache 2.2.14
PHP 5.2.11
Perl 5.8.8
MySQL 5.1.30
JSP Available only on dedicated plans
cPanel 11.24, however auto updated to latest version
GD/Image magik 6.3.9

All Linux hosting accounts come with:
· Linux x86 CentOS 5.x (a free version of RedHat) 32 bit Operating System
· Dual Intel Xeon E5405 Harpertown 2.0 GHz Quad-Core (8 cores total) 64 bit processor
· Apache 2.2.x , (includes mod_rewrite and mod_security) in a SuExec environment
· exim Internet Mailer
· WHM 11.24.x
· cPanel 11.24.x
· PHP 5.2.11 , PHP is run as CGI (not Apache/DSO) in a suPHP environment
· Zend Optimizer 3.3.9 , PEAR 1.7.x , ionCube 3.3.7 , GnuPG 1.2.6 , GD2 Library (2.0.34), openSSL 0.9.8, SOAP
· PHP Modules - full list
· phpMyAdmin 2.11.8.x
· MySQL Database 5.1.x
· cURL 7.15.x (also libcurl and PHP/CURL)
· PERL 5.8.x , PCRE Library Version 7.8
· Python 2.5.x or 2.6.x
· ImageMagick 6.3.9
· Rsync
· RoundCube 0.2b, SquirrelMail 1.4.13, Horde 3.1.7p8
· Fantastico Scripts [see versions]: Blogs (WordPress), CMS (Drupal and Joomla), Discussion Boards (phpBB3), Shopping Carts (osCommerce), Image Galleries, php Mailing List, Sitebuilders, Wiki

We do our best to keep software and program versions as up to date as possible. Our technical team regularly evaluates software updates and pushes updates across Nucleus's servers as they are deemed secure and appropriate for our shared hosting environment.

Dec. 28, 2017

Do you offer Telnet?

Yes, telnet will work by default. Telnet Command = telnet mail.domain.com port# example telnet mail.nucleusinternet.com 110 example2 telnet mail.nucleusinternet.com 25 Commands available while using telnet: close close current connection display display operating parameters open connect to a site quit exit telnet Dec. 28, 2017

Flush DNS

Sometimes there is an issue with your DNS resolvers caching the domain name to IP mapping. When your trying to go to the domain it's actually pulling up an old IP address instead of looking for a new one and finding the correct record. So, to expedite this very common problem of cached DNS, please do the following steps. Microsoft Windows XP Go to the Start menu, choose Run, type cmd and hit OK. When the black screen appears, type the following command and hit enter. net stop Then type this command and hit enter. ipconfig /flushdns Restart your application (e.g. browser or email). Microsoft Windows Vista and Windows 7 Click the Start orb and follow All Programs > Accessories, look for Command Prompt. Be sure to right click on Command Prompt and choose "Run as Administrator". When the black screen appears, type the following command and hit enter. net stop Then type this command and hit enter. ipconfig /flushdns Restart your application (e.g. browser or email). Mac OSX Navigate to your Applications folder, open Utilities, and double click on Terminal. Type the following command and hit enter. dscacheutil -flushcache Then type this command and hit enter. lookupd -flushcache Don't worry if either command says something like "Not found". Restart your application (e.g. browser or email). Linux Open up a terminal window (ctrl T in gnome). Type the following command and hit enter. /etc/init.d/nscd restart Restart your application (e.g. browser or email). Dec. 28, 2017

How many servers do you have and where are they located?

Our hosting company has over 7000 servers at The Planet in Dallas and Houston, Texas. Dec. 28, 2017

Is tax included with my monthly or yearly plan?

Tax is already included in the price. Keep in mind, all currency is in INR or US Dollars. Dec. 28, 2017

Are there any hidden costs, or setup fees?

There are absolutely no hidden fees to setup a Nucleus Internet hosting account Dec. 28, 2017

What forms of payment do you accept?

We accept Cheques, Money Orders and Demand Drafts (payable at Mumbai), PayPal and Bank Transfers (NEFT) Dec. 28, 2017

Where do I send my Cheque, Demand Draft or Money Order?

Make payment to "Nucleus Internet" and send via post or courier to:
Nucleus Internet,
6, Vaghdevi,
Senapati Bapat Road,
Mahim West,
Mumbai-400016,
Maharashtra, India.
We will apply this payment to your account as soon as we receive it, but not earlier.

Dec. 28, 2017

Past Due Invoices

We allow you ten days to pay any past due invoices. If an invoice is not paid within ten days after we create it, your account will be suspended and a $10.00 late fee will be added. You will have an additional ten days to pay all open invoices before your account may be terminated. Dec. 28, 2017

Payment by bank wire or NEFT. ( National electronic funds transfer )

Please find our bank details by sending an email to sales@nucleusinternet.com.
Please prepare to pay any fees your bank charges for the transfer, and do not subtract the associated fees from your payment to us.
After you have sent the payment, please reply to sales@nucleusinternet.com and provide us with these details.
Date payment was sent:
Originating bank account from where payment was sent:
Name of the account from where payment was sent:
Domain name:
In the bank transfer payment notes, please put your domain name for your account so we can look up your payment easier.
Please keep in mind it may take a few days for the payment to clear, and we will apply the payment as soon as possible.
Also note that bank wire payments are non-refundable. If you request a refund, the payment will be added as credit to your hosting account.

Dec. 28, 2017